I have two streaming sticks that have worked pretty well for about 4 years. 11.5 update caused a 'no internet connection' condition with both sticks as soon as it it each one. Nothing we tried worked until I unplugged our T-mobile 5G internet gateway and plugged it back in after 90 seconds. Once it rebooted, I checked the connection again and it was there again. I'm guessing the previous 11.0 had a different protocol and rebooting the gateway allowed an updated connection type.
I just ran into the same issue. Roku box decided to update by itself. After restart, all apps will load, but all fail to display any audio/video when trying to play media. The menuing systems work, sound works on the audio signatures of various channels. This is the case for: Netflix, plex, hulu, prime, hbomax, amc and disney+. I've tried restarting the roku box multiple times from the menu, hard power off/on cycled twice, verified that all channels are up to date.
Any assistance would be appreciated.
From the issue report Tracker:
Model: 4800X - Roku Ultra
Software version: 11.5.0 build 4235-C2
Issue ID: TT-435-000.
Well, this is somewhat embarrassing. After futzing with this for a couple of hours. I happened to notice my receiver telling me "Roku 720p" instead of the normal "Roku 1080p" or "Roku 4K." I went into the Settings -> Resolution and manually reset it to 4K HDR, and now everything works again.
This happened to me.. well I was out of the country until I came back recently. Fam said that the roku stopped working. I tested the boxes on some of my other TVs, they worked, but the one in the family room (oddly enough) is a fancy old 480p Plasma TV (very grand.. lovely picture) and remembered an old firestick I used to have had that issue after an update. Sure enough, 720p and 1080p are the only options available on roku now, when it used to have older formats. I can't use it anymore -_-
I’m seeing black boxes overlapping content since the update. It glitches things and make reading text and scrolling through content janky. Funny thing, before having it to connect directly to internet. It was connect to internet less than a few weeks after purchase.
The SmartTV has been connect to a 3rd party streaming device for years. However, last month I decide to use Rokus built-in. Once it updated the TV restarted and broke the Smart TV’s interface. Factory reset doesn’t solve it.
Roku has now and forever pushed me away from purchasing any other product. If that’s not planned obsolescence, nothing is!
This is the second issue my 65” Hisense Roku Smart TV is doing. It connects but says no internet. I’m glad I have my warranty with Walmart. Once I get this replaced, I’m done with Roku. All was fine while it was using a 3rd party device until I decided to use Rokus built-in. Then blotches and now now wired nor wireless internet connectivity.
We would be more than happy to assist you further, but will need more detailed information to better understand what you are experiencing in order to avoid confusion. Can you please provide us the following information:
Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times and provide us with this ID)
steps to reproduce the issue you are seeing
screenshot of what you are seeing on screen
Once we have this information, we will be able to assist you further.