Hi Community users,
We would recommend checking for a manual update to receive the latest Roku OS version. You can check for an OS update through Settings > System > System update.
Once your device has been updated to the latest OS 11.5 build, we would recommend checking to see if the experiencing the same playback issue.
If you are still experiencing an issue, can you please provide us with the current OS version and build your Roku device is running, along with a current Tracker ID after updating the OS (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times and provide us with this ID).
For more information about how to check for a manual OS update, visit our Support page here: Update the software on your streaming devices
Please keep us posted what you find out.
Roku Community Moderator