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rb21
Reel Rookie

[OS 11.0] Roku device keeps going to the updating software screen

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I am just sitting on the Home Screen and all 4 of my roku devices keep going to the updating software screen then closes out.

Cannot add/remove channels, it takes a while to even access other menus such as settings.

Definitely related to the 11.0.0 update yesterday.

Please fix Roku.

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1 Solution

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rb21
Reel Rookie

Re: [OS 11.0] Roku device keeps going to the updating software screen

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@RokuDanny-R 

Thanks for the reply.  

It turns out I had a completely separate issue going on and now everything with Roku is resolved.

Apparently, I had a double NAT issue going on with competing routers.

Thanks so much, I will mark this post as solved.

View solution in original post

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2 REPLIES 2
RokuDanny-R
Retired Moderator

Re: [OS 11.0] Roku device keeps going to the updating software screen

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@rb21 

Thanks for the post.

We would be more than happy to look further into this issue for you. Can you please provide us the following information:
-Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
-does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found be selecting the channel on the Home screen and pressing the * button)
-tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)
-steps to reproduce the issue you are seeing 
-screenshot of the issue you are experiencing

With more detailed information, we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Community Moderator
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rb21
Reel Rookie

Re: [OS 11.0] Roku device keeps going to the updating software screen

Jump to solution

@RokuDanny-R 

Thanks for the reply.  

It turns out I had a completely separate issue going on and now everything with Roku is resolved.

Apparently, I had a double NAT issue going on with competing routers.

Thanks so much, I will mark this post as solved.

0 Kudos
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