Features, settings & updates

[Badgerfan3]

@JohnTR … the issues on my Roku Tv were fixed by sending a direct message to the customer rep in this message thread. He reset my system to previous version and everything is now working.

[NorthIdahoStrmr]

Model 4670 ultra

10.5.0 build 4201 updated to build 4209 seems to have corrected my issue.

[RokuDanny-R · Accepted solution]

Hi,

Thanks for your patience while we investigated the issue you are experiencing. 

At this time, we would recommend that you check for a system update through:

Settings > System > System update > Check now

After your device updates, please restart and let us know if you are still experiencing the issue you reported.

Thanks,
Danny

[BrandE]

There is now a rollback to the previous software version everyone! Setting>system>system updated> check now. There you will find the rollback to software version 10.0.0 build 4209

[bmeupscot]

When I  checked my 2019 Model Ultra this morning for any updates I get an automated message that my Ultra wants to "Update" from OS 10.5 to OS 10.0. I didn't do the update but it keeps asking me to install. What's going on? So far thus has only occurred on the 2019. The 2020's seem to be fine.

[DCoste-]

HI Danny, I haven't been able to load anything on my tv since the Roku 10.5 update on Thursday morning.  Roku Ultra was purchased in 2019.  Please help!

[SPARKY9160]

I have updated all Roku devices and so far have had no issues with loading apps.

[redri01]

Great job DannyR. I updated 10.0.x and all is well. 

Thanx for your support,

redri01

[pam562001]

I have a TCL Smart TV and I still have the same problem with my Netflix and other channels. Either I can’t get into them or I get in and just barely start to finally watch a show and get kick completely all the way out to the Home Screen. So very frustrating. I have done the reset so many times it’s not funny!!!  Errrrr

[gramseme]

Home > Settings > System > System Update > Check Now.

Did that. Still not working...What now? So frustrating..