Features, settings & updates

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Pscheif2
Newbie

[OS 10.5] Ultra 4660X channel issues and slowness

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My Roku ultras seem to work but have slowed down a lot. Vudu is the only app that doesn’t work. It won’t let me steam any movies off of it. 

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Willkp23
Newbie

Re: [OS 10.5] Ultra 4660X channel issues and slowness

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@RokuDanny-R 


Hi Danny, I’m having the same issue since the recent update.  All apps FriendlyTV, Disney+, and Hulu are buffering and going extremely slow.   Everything was working prior to the update.  Can the software be rolled back for me as I’m struggling to use the Roku to watch TV.  I have a fire stick and it working perfectly fine.  Device information is below.

Device 1:

model: 4670X Roku ultra, serial number: YJ00G3699350, software version: 10.5.0 build 4201-46, device id: KW904G699350

Device 2:

model: 4670X Roku ultra, serial number: YJ00D7622927, software version: 10.5.0 build 4201-46, device id: KW904D622927

Device 3:

model: 4670X Roku ultra, serial number: YJ00F5764553, software version 10.5.0 build 4201-46, device id: KW904F764553

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moldovan
Newbie

Recent update to a brand new Roku Ultra resulted in stuttering audio on all channels

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Not much else to say, brand new Roku Ultra, it reports it had updated and do I wish to check out the new features and now the audio stutters periodically on all channels.  Seriously?  50Mbps hardwired connection working flawlessly and now it stutters on 1080P content.  Worked perfectly just before the update. Absolutely everything in the system has been rebooted.  This is garbage.

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RokuDanny-R
Retired Moderator

Re: [OS 10.5] Ultra 4660X channel issues and slowness

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Hi everyone,

Thanks for you patience while we investigate the issue you are experiencing.

If you have not already provided us with your device information in this thread, please send me a Private Message (PM) with the following information:
-Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
-summary of the issue you are seeing

Once we have this information, we will be able to assist you further.

For more information about how to send a PM, please see our Community post here: https://community.roku.com/t5/Welcome-to-the-Roku-Community/Welcome-to-the-Roku-Community/m-p/698230...


Thanks,
Danny

Danny R.
Roku Community Moderator
Seagale32
Newbie

Re: [OS 10.5] Ultra 4660X channel issues and slowness

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Hello. My Roku Ultra is unusable at this time. It's slow as can be and just launching a channel takes at least 1-2 minutes.  Last night, my device updated to 10.5 and now I'm getting timeout errors and freezing on most channels. Unable to stream anything on Sling, Hulu, Paramount, and Discovery +. I have rebooted my modem and tried to uninstall and reinstall channels but nothing has worked. I'm dead in the water here. I have 3 other Roku's in the house and I'm afraid to plug them in for fear this update will happen to them as well.  Please fix!

My Device info:  Roku Ultra 4K

           Serial #:   YJ00A2128331

  Soft. Version:    10.5.0   Build 4201-46

    Device I.D.  :    CS396A128331

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slowmotion
Reel Rookie

Re: [OS 10.5] Ultra 4660X channel issues and slowness

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My roku ultra is still useless. I had to switch to an older 4210x which works fine at the same location. It seems so obvious that there is a problem with os 10.5.0 on roku ultra but you all seem to be in denial. Those reporting the problem are but a small fraction of those who are experiencing the problem. Very poor support on this problem. Once you lose a customer, you never get them back.

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Re: [OS 10.5] Ultra 4660X channel issues and slowness

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Hi I am not able to PM @RokuDanny-R for some reason

Model 4660x - roku ultra

Serial number yj009m457009 (ck37d9457009)

Software version 10.5.0 build 4201-46

Issue id 09-466-869

Same issue as everyone else. If I restart, the roku will work for 1 episode of a show, then fail at everything until I restart again

Please roll me back

Thanks!

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JBZK
Reel Rookie

Re: [OS 10.5] Ultra 4660X channel issues and slowness

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Roku 4670X Ultra, Serial Number YJ007D759###, Version 10.5.0, build 4201-46. Problems began immediately after receiving the build on 11/16. All apps are now slow in loading and have very poor response. The handful of apps that now stream on my device are Netflix (v 5.1, build 98096460), PlutoTV (v 5.13, build 7), YouTube (v 2.21, build 94005088), and Twoku (v 0.8, build 0). Other apps will not stream - including Spotify (v 2.8, build 97), Amazon Prime (v 12.0, build 2021090212), Kanopy (v 4.3, build 20200602), Tubi (v 2.16, build 7) and Roku Channel (v 6.0, build 15). Attempts to stream in these apps now instead either present a black screen/spinning circle or simply exit with a generic "Network Error" message, despite there being no network issue (tested). The home screen now has empty frames which once held ads. Bringing up channel options/information now takes up to 30 seconds, making it more difficult to collect the version info. Reinstalling apps, restarting router and device, clearing cache and restarting device all fail to resolve. Tracker ID 75-466-909 generated after Roku Channel failure; ID 75-466-914 generated after Amazon Prime failure.

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Davidw4556
Newbie

Re: Roku update 10.5 just broke all of my channels

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Model Roku 4670X   serial #  YJ00C7442927   os  10.5.0 build  4201-46  device id  KW999C442927  Only Netflix works.

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Emanuscript79
Reel Rookie

Re: [OS 10.5] Ultra 4660X channel issues and slowness

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My 4670x Ultra was working fine before 10.5 as well. I have 3 other Rokus in my home (2 Sound Bars and 1 TCL Roku TV), and they all work fine after the update. The only thing that will Steam on my Ultra is Netflix. Peacock, Prime, Disney, HBO, and Hulu are all having issues streaming on my Ultra. Hope they fix this soon or roll back the update for Ultra in the meantime. What happened to QA process?

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