I just bought an ULTRA LT and it's doing the same thing when I try to activate it. Nothing loads and I get connectivity issues. When I plug back in my Roku Stick it works fine connecting the same way. The update DID slow down my Stick too though and where things almost instantly before, they now take several minutes to load. It sounds like this is a really bad roll-out. I hope it gets remedied soon. I was looking forward to the upgrade to the Ultra LT but it's unusable right now.
I have the same box with 10.5.0 build 4201-46 on Xfiniy. Netflix works, but not Prime, Disney, Paramount, HBO or anything else I've tried. Tried checking for a newer build and it says I have the latest version.
My Roku has this “Introducing Roku OS 10.5” message on the screen and can’t get it off. When you push the buttons on the remote you hear a noise but nothing happens. Nothing like testing it out before putting into practice. Please fix.
Can you please provide more information about the issue you are experiencing? -Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About) -does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found be selecting the channel on the Home screen and pressing the * button) -tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times) -steps to reproduce the issue you are seeing
With more detailed information, we will be able to assist you further.
Try reading the replies to my post so far. Update 10.5.0, caused the Ultra Roku to become a paper weight. Your update BORKED the device. Call Hulu, their live support stated they are trying to work around the issue your update caused!