Danny:
I have been out of town until this afternoon but I have been following some of the posts regarding this issue and all the other issues with version 10.5.0.
So - when I arrived home and got settled in, I started my Sharp ROKU TV up. I got a big splash screen telling me how great the new features are on 10.5.0. I double checked my internet connection and all was good. So, I manually checked for updated software since I have been reading about a possible fix. I will point out that prior to checking for the update, I was running 10.5.0 build 4201-38. The update screen told me there were 15 channel updates and it proceeded to take them one at a time. Once it completed, I did a re-start. Checking the software tells me I'm still at 10.5.0 build 4201-38 - no change there.
I was hopeful that this would solve the issues - it HAS NOT. There is still NO INFORMATION on the Guide screen. It is still very slow when selecting Over-the-Air channels. Sling is very slow to launch and when selecting channels, it gives an error message - nothing on Sling will play at all. Acorn is very slow to launch. Once it does finally come up, it tells me I have lost the internet when I try to play anything. BritBox does launch and play but it is incredibly slow to get started (several minutes). the ROKU channel will neither launch nor will it play anything. Tells me I have lost the internet...I have checked and it is, in fact, still connected. (By the way - WiFi signal Strength is "Excellent" and download speed is 67Mbps). PBS launches but is very slow, as well.
I, along with numerous others, have continually sent in the diagnostic data that you have asked for. I, personally, have sent this a couple of times along with attempting updates and re-starts over and over. All of us just want to watch our TV shows!!
So - here's the deal...If I don't get a solid fix for these issues or rolled-back software by next week, it is my intention to cancel all of the channel subscriptions I have through ROKU. Once that's done, I'm going to perform a complete factory reset, disconnect my TV from the internet, and purchase a Firestick or something like that.
Everyone who asks me for a recommendation (and, I do get asked a lot) is going to hear about this awful service and virtually non-existant support. I have been a great promoter of ROKU products and the whole ROKU streaming idea - but - consider me officially OFF the team. You have my email address...I will listen to any reasonable solution you may have.
Joe Hardy
