Features, settings & updates

[Mrg5778]

I think you will find it's a lot easier to email Danny the information he's requesting from the previous replies than it is to try to sit on hold for several hours. The phone text or having people reset televisions and that's not fixing the issue. It truly is a matter of getting the software rolled back and the text need the information from your box to push through the rollback. If you can't find the previous post, let me know and I'll find it and send you a private message with it.

[Moriahe]

thanks so much. I did PM Danny just waiting for a response. 

[PawPawRon]

I also received a PM from Danny this morning. Did a manual update to the old version, a restart and everything is now working as it should be. Thank you Danny for taking positive action in resolving this matter for those of us affected!

[Moriahe]

Can you PM me how to do that. 

[GregLakes]

So far with chat support:

Roku customer support
Issue ID 67-466-025 Was told to do this to rectify issues with my 7104X - Roku TV regarding the 10.5 update that broke my TV
Chat started
Roku Customer Service
An agent will be with you shortly, thanks for your patience. To avoid being disconnected, please do not minimize or close this window, and make sure your device has a strong network connection.
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Divya joined the chat
Hello Divya...
Divya
Hi Greg8
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🙂
Divya
ESN : Home > settings> System > About

Device ID : Home > settings> System > About

Model Info : Home > settings> System > About

Software version : Home > settings> System > About
Last Updated: Home > settings> System > System update

Last Checked: Home > settings> System > System update

Issue ID : press the home button 5 times and the back button 5 times continuously.
Please help us with the above details.
to take this issue forward.
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K...stand by
Divya
Hi, you have been idle for more than three minutes. I would like to inform you that a long delay in response time may cause a disconnection. If there is no response in the next minute, this session will end. Thank you for your cooperation!
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There' no ESN
Device ID 9S67CK056567
Model 49S405
SW version 10.5
Takes time to read and write this....
Last Checked Nov 19 3:28pm
Divya
Home > settings> System > About
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Issue ID 67-466-068
Divya
serial number please
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SN YNOOKNO56567
Divya
Thank you
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welcome
Divya
We will update you via email.
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???
So my TV stays broke?
Divya
May I get the picture?
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What's that mean "May I get the picture" ?
Original request:
Issue ID 67-466-025 Was told to do this to rectify issues with my 7104X - Roku TV regarding the 10.5 update that broke my TV
I don't understand what that last question means

[GregLakes]

This is totally screwed up. No response for like 15 minutes

Original request: Issue ID 67-466-025 Was told to do this to rectify issues with my 7104X - Roku TV regarding the 10.5 update that broke my TV

Support: Broke my TV in the sense , is there any physical damage?

Me: NO DUMBASS,, the 10.5 software update broke all functions of the TV!!!!!

Divya left the chat

this person Divya should be fired

[JoeKC4G]

This morning I took an update (actually a roll-back) to Software Version 10.0.0 Build 4209 as advised by Danny.  Everything now works normally.

Thank you, Danny!!

[manju_cmc]

• Roku Tv: 7122X
• TCL Model: 55S405
• Serial Number: YNOOYL588942
• Software version: 10.5.0 build 4201-30

Summary: Unable to play video when you click on a video thumbnail, Video thumbnails too slow to load.  This happens across all apps including sling, youtube, etc.,

Thanks in advance for your help in troubleshooting this.

[Sabryna84]

Same for us only Netflix works. Is this going to be fixed??? We have a Roku tv not a stick, so there is nothing we can do. This is crazy!

[RKuser45]

Issue has been resolved. Did reboot, reinstalled apps, factory reset, and wifi reboot. All is back to normal. Was impressed with quick response from Roku support. Also, thanks to the many solutions posted in chat rooms by Roku users.