Features, settings & updates

Get troubleshooting tips to configure your Roku settings. The community forum has tips for screen mirroring, Guest Mode, software updates, audio, and more.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Naginif
Reel Rookie

Re: OKKO Screensavers not working

Jump to solution

Can someone share the support number for OKKO? I have a new Roku TV and my previous OKKO purchase on my old TV is not being applied to my OKKO screensaver

0 Kudos
renojim
Community Streaming Expert

Re: OKKO Screensavers not working

Jump to solution

@Naginif, is the new TV linked to the same Roku account as the old TV (check the email address on each one under Settings->System->About).  Purchased are tied to your Roku account.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
0 Kudos
Naginif
Reel Rookie

Re: OKKO Screensavers not working

Jump to solution

@renojim  yes i confirmed that we are logged in to the same Roku account on the new TV. I still have the email receipt from the original purchase

0 Kudos
Need Assistance?
Welcome to the Roku Community! Feel free to search our Community for answers or post your question to get help.

Become a Roku Streaming Expert!

Share your expertise, help fellow streamers, and unlock exclusive rewards as part of the Roku Community. Learn more.