Features, settings & updates

[Defnot_lauren27]

When I connect my iPhone 13 to my Roku tv and watch videos in my photos there’s no sound but when I open the YouTube app on my phone there is sound coming from the tv I’ve connect my phone to the tv with sound in my videos recently and it worked but no it isn’t and I’ve tried everything restarting the tv and iPhone it’s all up to date on updates. Please help this is aggravating

[RokuEmmanuel-D]

Thanks for reporting, @Defnot_lauren27!

We're glad you reached out about the Airplay issue with no sound. We’re here to help and would love to dig into it a bit more.

We'd like to hear more details! Can you share some info?

• When did you first notice this issue?
• Have there been any recent iOS or Roku Software updates before this happened?
• What other troubleshooting steps you have explored aside from rebooting?

In the meantime, you can try resetting your network to see if there are any changes.

Here's how:

1. Press Home on your Roku remote
2. Scroll and select Settings
3. Select Advanced system settings
4. Select Network connection reset
5. Select Reset connection

After the network reset is done, your Roku device will restart and you will need to return to the Settings menu and set up your wireless network again. Then, try using the Airplay again and see if there is any audio that will come out from the TV

Please get back to us if you need more help!

Best,
The Roku Community Team