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Mjheals
Newbie

No sound, roku express even after restart, reset to factory and disconnect power

Was working fine for months now No sound, have disconnected power,changed hdmi and reset to factory setting . Still no sound. 

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1 REPLY 1
RokuMary-F
Community Moderator
Community Moderator

Re: No sound, roku express even after restart, reset to factory and disconnect power

Hi @Mjheals,

Welcome to the Roku Community and thanks for letting us know what you've done.

We'd like to take a closer look to see if there's anything else we can suggest to help.

Does the issue only occur on a specific channel or all channels on your Roku device?

Is your Roku device is directly connected to TV or through another device such as an audio/video receiver (AVR) or sound bar?

To help troubleshoot the issue further, follow this link: What to do if you do not hear sound from your Roku® streaming player | Official Roku Support 

Please keep us posted and we'll continue assisting you from there.
 

Best regards,
Mary

Mary F.
Roku Community Moderator
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