@Emissary35
You can say that literally one thousand more times, couldn't be more true.
I've not seen them troubleshoot and solve a single problem that didn't resolve itself through third-party updates or something; they've not technically fixed anything for anyone. Meanwhile, I have helped multiple people and been given zero "solution" credits. Not that I care about credits/kudos/whatever, but it's a joke here.
I don't think any of them really know how any of this works. Asking chatgpt would generally be more helpful despite its reliability issues, it's more helpful than repeating being told to reset the device when that has nothing to do with it. I think that's all they know how to do, is reset. On, off, end of education.
All they ever do is pass the blame and responsibility on to someone else, even if that's their "development team", and they provide zero updates on supposed upcoming fixes, which means there's likely no fix in the works.
I'm switching to Nvidia Shield and sticking around here to help others see the light. Time to hurt Roku in the only place they notice, the wallet. This is a company that's ignoring the fact that their live TV guide is effectively unusable right now, it's further evidence of truly horrendous customer support with no sign of improvement; instead, the opposite.
I've run multiple companies and I would have quit my job if they were this deaf to customer feedback.
