I have installed many Rokus for my neighbors and this is the first I have had this problem
Just received a Roku 4K Express Plus from Roku.
Took out my neighbor's older Express Plus and installed the new Express Plus 4K
The Rokus are tied to a received by an HDMI cable
No audio comes from the new 4K but I can unplug the 4K and install the old Roku and there is audio. Uninstall the old and install the new, no audio.
Each time I reinstall the new 4K I can hear the ROKU dance but once Home pops on, no sound
Is this a bad Roku box or is there something else going on?