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Reel Rookie

Narration in Disney+ won't turn off!

Narration in Disney+ turned on one day randomly and never turned off. By Narration I mean that it is now verbally summarizing all events onscreen as if for the benefit of someone visually impaired. I searched all forums and tried everything, but nothing works. This only happens in Disney+. In accessibility options, closed captioning and screen reader are off. I removed the Disney+ app, unplugged roku, redownloaded but it is still there. I even bought a new Roku but the issue still exists. 

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Community Streaming Expert

Re: Narration in Disney+ won't turn off!



Wrong language or verbal description of action on screen when watching program
Some programs contain multiple audio tracks that can be selected, such as different languages or verbal action descriptions for the visually impaired.

The Roku default method of accessing your choice of audio track is to press the * key on your Roku remote while viewing the program and examining the options presented. These options may vary from channel to channel, depending on which are supported by each individual channel.

For Disney, when you get to the Options screen:

  • Click on Accessibility & captions.
  • Click on Audio track
  • This should present a list of the various audio tracks available for that program.  You may see more than one listing for at least some languages (might have to scroll up if your language is at the top).  See what it says at the top of the list for each of them.  Ones that include "Audio Description" give you that narration of what is happening on-screen.  If you don't want this, choose a different track in your language.

For the couple of programs I tried, Disney carried this choice over from program to program.

Edited to add for readers with channels other than Disney+:

More and more channels are not using the Roku default but substituting their own method of access -- I'm guessing this is so they will have consistent controls with versions of their app running on platforms other than Roku. Often these options are accessed by pressing the up and/or down cursor control keys while viewing the program to pop the channel's own control options on the screen.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Ultra 4800 | Streaming Stick 4K+ 3821 | TCL Roku TV 43S245/C107X
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Reel Rookie

Re: Narration in Disney+ won't turn off!

thank you that worked!!!!

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