Features, settings & updates

Get troubleshooting tips to configure your Roku settings. The community forum has tips for screen mirroring, Guest Mode, software updates, audio, and more.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

My pin won't work for installing Roku themes

Jump to solution

I'm having trouble installing themes on my Roku tv. It's keeps asking me to put in my pin but Everytime I do it's says "invalid pin" I even turned of the pin at the my.roku.tv but it keeps asking me to put in a pin. 

Labels (1)
1 Solution

Accepted Solutions
makaiguy
Community Streaming Expert

Re: My pin won't work for installing Roku themes

Jump to solution

On your Roku TV go to Settings/System/About and note the email address shown near the top which identifies your Roku account.

Now in a web browser on your computer or mobile device log into your account at https://my.roku.com using that same email address. You can set or update the PIN for your Roku account there.

While in that section you can also specify when the PIN will be required.  I would suggest at least requiring the PIN when making any purchases.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X

View solution in original post

1 REPLY 1
makaiguy
Community Streaming Expert

Re: My pin won't work for installing Roku themes

Jump to solution

On your Roku TV go to Settings/System/About and note the email address shown near the top which identifies your Roku account.

Now in a web browser on your computer or mobile device log into your account at https://my.roku.com using that same email address. You can set or update the PIN for your Roku account there.

While in that section you can also specify when the PIN will be required.  I would suggest at least requiring the PIN when making any purchases.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X