Im having the same problem with TCL roku. Just in the last couple weeks. Seems to be something changed with an update. Same problem stated previously by others. Every episode has to have cc turned back on even thought cc is on in the main settings.
If you are unable to resolve the issue, can you please provide us the following information: -Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About) -does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found be selecting the channel on the Home screen and pressing the * button) -tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times) -steps to reproduce the issue you are seeing
Once we have this information, we will be able to pass it along to the appropriate Roku team to investigate further.
4. When one episode ends and another begins, captions turn themselves off. To recreate turn on captions, let episode end and a new episode start. Or play episode, turn on captions, back out of episode to HBO Max home screen and turn on another episode of anything. Captions will be off.
HBO Max resets to no captions with each new episode of any series. It does not matter if I stay in the app or exit. Checked HBO version and it is updated to most recent version. Like others noted I noticed this problem a couple of weeks ago, but decided to search for the solution here just now.
My primary problem is with HBOmax. I have ensured they are on for both the Roku and HBO settings. Then when switching back to the show they are not switched on. The setting for the HBO shows is on. The setting on Roku is off. Please advise.