Features, settings & updates

[Snoops]

Neither of my two paid themes are showing up, and sadly support requests to restore, refund or explain cause are ignored.

[RokuJanadeeK]

Thanks for bringing this to our attention, @Snoops.

May we know when you started having this issue? When you mentioned "not showing up," are you unable to use it, or was the theme missing on your device?

We'll appreciate your clarification regarding this matter.

Regards,
Janadee