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Imbored1
Newbie

My Roku if refusing to update and is stuck in a loop of restarting

I have a Roku 3 and it will not update. I am updating it to os 10 and it downloads normally but when it try’s  to install it gets stuck in a loop of restarting. I hard reset it with the reset button on the back. I set it up and entered my Wi-Fi password and it restarted then it did a loop again. Now its requiring for me to update it. What do i do?

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3 REPLIES 3
makaiguy
Community Streaming Expert

Re: My Roku if refusing to update and is stuck in a loop of restarting

When the setup fails to complete after the software update runs, here are a couple of things that some people have found to work for them. They may not be universally successful, but they are worth a try.

Easiest to try, so try this first: Restart your router, even if other devices have no trouble connecting. When your router has completed its startup, try repeating your Roku setup.

More involved: Repeat the setup by connecting to a different wifi network - perhaps via a wifi hotspot on your mobile phone or by taking it to a friend's house - and see if it will complete the startup. If successful, then redo the wifi connection to use your intended wifi network via Settings > Network > Set up connection.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
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Ultra 4800 | Streaming Stick 4K+ 3821 | TCL Roku TV 43S245/C107X
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Re: My Roku if refusing to update and is stuck in a loop of restarting

My app of roku on my phone is denying my email I triple checked it I double checked it it's my email I'm usually in between 5 years Holly forgot was my password and I figured that when already out

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RokuKariza-D
Retired Moderator

Re: My Roku if refusing to update and is stuck in a loop of restarting

Hello @Wendywinkle

Thanks for posting here in the Community!

We do not have enough details from your original message to make an effective suggestion. Could you clarify to us the issue you're running into? Are you having problems logging in to your account on the Roku mobile app? 

Please let us know. We'd like to know more about how we can help.

All the best,
Kariza

Kariza D.
Roku Forum Moderator
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