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My ROKU Model #3931X can't connect to the Internet

My ROKU unit appears to be working fine but it can't connect to the internet.  I tried everything that I could think of to get it to connect including a restart and I finally went over to Best Buy and purchased a new unit which connects and works just fine.  I have had it about less than 1 year.  I would like for ROKU to replace the unit.  Any ideas as to what I should do?  Please advise.

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