Model: 7203x – Roku TV
Serial #: YN00SA662178 (9J600S662178)
Software version: 11.0.0 Build 4193-38
Issue ID; 78-200-979
Model: 8121X – Roku TV
Serial #: YK00FR992872 (NPN03F992872)
Software version: 11.0.0 build 4193-48
Issue ID: 72-200-983
Steps to reproduce issue...
-Rebuilt Alexa app and Roku Skills.
-Registered 2 TV for activation in Roku Alexa skills.
-Provided commands to Alexa to control Roku TVs.
- Power TV on/off functions normally
- Alexa - switch to Netflix. Response would be " I can do this on Roku or Roku". Answering "on Roku" does nothing other that her repeating the question.
- Alexa - pause TV1 (or TV2). Response would be " I can do this on Roku or Roku". Answering "on Roku" does nothing other that her repeating the question.
- When on Live local TV - Alexa go to channel 9.1. Response would be " I can do this on Roku or Roku". Answering "on Roku" does nothing other that her repeating the question.
Previous to version 11, these commands would work without issues. I'm continuing to work on the commands to get these to work. On occasion if I ask "Alexa - Go to Netflix on TV1 Roku" it sometimes works, but often I get an error from Alexa station "this is not available on Roku" or something to that nature.
The Alexa integration with all the available commands worked flawless on both Roku TVs prior to the upgrade. I had noticed the commands stopped functioning and was not aware the Roku OS had been updated. I worked on Alexa and the Roku skills apps instead thinking there was a change of some sort. With it all rebuilt and not working, I then focused on the Roku TVs. I factory reset TV2 thinking there may have been a bad download or something off. This did not clear up the issue.
End results... there is additional programming or coding needed in Version 11 to work with Alexa. Not sure if this is also the same issue with Google as I do not have this device.