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Adamhoward
Reel Rookie

Model number is invalid when trying to update.

When trying to download the update on USB select TV brand Hisense the model number 55R6E3 I get an error unrecognized model. When I type this model on Google my exact TV shows up please help. 

5 REPLIES 5
DBDukes
Community Streaming Expert

Re: Model number is invalid when trying to update.

@Adamhoward 

Is it asking for the TV model (which you listed), or does it want the Roku model number, which is different.

Settings > System > About 

DBDukes
Roku Community Streaming Expert
Note: I am not a Roku employee.

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AvsGunnar
Community Streaming Expert

Re: Model number is invalid when trying to update.

@Adamhoward 

As @DBDukes correctly indicated, you need to enter the Roku Model Number in this field.

Click to enlarge image.

USB_update.png

Roku Community Streaming Expert
Just another Roku user... I am not a Roku employee.
Insignia RokuTV, Ultra 4660, Premiere+ 3921, Express 4k+ 3941, Streambar 9102

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Adamhoward
Reel Rookie

Re: Model number is invalid when trying to update.

I cannot get the TV to get out of reboot loop to get the roku model from the TV settings. I'm lost at where to go from here... 

renojim
Community Streaming Expert

Re: Model number is invalid when trying to update.

If you go to https://my.roku.com and look under your linked devices what are the first two characters of the serial number?  Maybe I can figure out the Roku model.

There's a lot of reports of a reboot loop if you look around the Internet, but I haven't seen much in the way of a solution.

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JohnMann1
Newbie

Re: Model number is invalid when trying to update.

55R635  6 series 

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