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GNRLIVESON
Reel Rookie

Missing online replacement order

HELLO,

I have reached out to Roku Customer Support MULTIPLE times regarding an issue where FedEx claims a package was delivered but I did not receive the actual product. I finally got someone who claims they put in a reorder of the product but I have not actually received the reshipment nor any kind of order details regarding this. The order number original order number is 106488462 on June 25th. the shipping address on file for the original order is correct but I asked the employee to reship the new order to my new address The employee told me that it should take a couple days for me to get my new order. It has been over a week and still no new order. I am asking for help just getting my product... I asked them to deliver this new one via USPS since I have informed delivery i will know when something is going to be delivered to my house same day. Can you please help me getting a reshipment for this order sent out.

 

an update to this: I finally got a new order shipped out but sadly it was with FedEx again and I still don’t have my replacement order which is with tracking number 781543387216

 

I just want to be refunded… it not I plan on contacting the Atorney (yes spelled wrong on purpose) generals office for the state of indiana, better business bureau and a private legal counsel for taking my money and not actually giving me a product… FedEx will not help me….

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RokuERey
Community Moderator
Community Moderator

Re: Missing online replacement order

Hi @GNRLIVESON,

Greetings from the Roku Community!

We do apologize for the inconvenience this has caused you and for the delay in our response regarding this.

We have reviewed your account and this was already handled by one of our Support team. We suggest you continue to work with them, as they would be able to assist you further regarding this. Please keep an eye on your email address, as they will be reaching you from there.

Just get back to us if you still need or anything that we can do to further assist you.

Warm regards,

Rey

ERey.
Roku Community Moderator
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