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Cherie_
Newbie

Might this be a possible glitch?

A message regarding privacy policy keeps popping up on my screen and I can’t figure out how to get rid of it

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3 REPLIES 3
atc98092
Community Streaming Expert

Re: Might this be a possible glitch?

I haven't seen that, but a couple of other users have mentioned one. Usually with such a message there should be some way to accept the message or otherwise close it out. Try using the directional pad to move around in the message. You might need to scroll it down to the bottom to find the accept button.

Dan

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee, just another user.
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HDMIGuy
Roku Guru

Re: Might this be a possible glitch?

@Cherie_  I had a brief message pop up on my Apple TV connected to a new Samsung 4K TV.  Is it possible the message is from your TV and not from Roku?

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RokuEmmanuel-D
Community Moderator
Community Moderator

Re: Might this be a possible glitch?

Hey there, @Cherie_!

We'd love to hear about your concern.

Could you provide a photo of it so we can take a closer look? 

It would be much appreciated if you could provide us with this info.

The Roku Community Team

Emmanuel-D.
Roku Community Moderator
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