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Issue with display aspect ratio

I have had my Roku for a while and everything has been just fine.  Then when my friend was housesitting, he touched something and the display ratio changed so everything on the menu page is huge and zoomed out and I can't navigate. I tried to go into settings to reset the display ratio but it's not changing anything.  I have also tried restarting the Roku but it still comes up with the wrong aspect ratio.

It's a HD 4K streaming player.


Any suggestions??

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Community Streaming Expert

Re: Issue with display aspect ratio

Is this connected to a non-4K tv?  It sounds like the Roku is sending a 4K signal to the TV but the TV can only display part of it.

If you can see the screen options well enough to navigate:

Settings > Display type

When you change the Display type to a new setting it runs you through several screens:

  • A screen where you can choose from the available options on that device.
  • A screen where it analyzes your choice to be sure your tv supports it, then gives the option of trying that choice if you wish.
  • A screen with a countdown timer and two choices:
        Yes, screen looks good
        No, I will choose a different setting
    The "No" option is highlighted by default. To keep the screen resolution you're currently trying, you need to arrow up to the "Yes" option and click on it before the timer runs out.
Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
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Community Streaming Expert

Re: Issue with display aspect ratio

Try the Zoom, or P-size, or some similar button on your TV remote.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
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