Features, settings & updates

[TheMonsterN]

Dear [Support Team/Customer Service],

I hope this message finds you well.

I have a 55” Sharp Roku TV. Unfortunately, the “Sound Mode” option is not available for me, and I am unable to connect my headphones or external speakers directly to the TV.

I do not want to stream music through my phone; I would like to connect my devices directly to the TV itself.

Could you please check and assist me with this issue?

I live in Germany.

Thank you very much for your support.

[RokuJharra-Q]

@TheMonsterN 

Welcome!

Thanks for sharing this issue about connecting Headphones to your Roku TV. We're here to help!

First, make sure your Bluetooth device is compatible, turned on, and in pairing mode. Also, check if the Roku TV is updated by going to Settings > System > System Update.

For more help, check out our support article on connecting Bluetooth devices. If you're still having trouble, don’t hesitate to reach out again.

Roku Community Team