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Initial setup unable to update

I am still frustrated! Please help.

Setting up new RokuExpress. Internet connection is perfect. It device begins software update but will only update to 75% then I get an error code. I have tried restarting Roku and internet 16 times. Any advice would help

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Roku Guru

Re: Initial setup unable to update

If you have access to an alternate internet connection (such as using your phone temporarily as a mobile hotspot), try using that for the initial setup.

If you get the same results with the alternate internet connection, then return/exchange it.

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