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Gemma42
Reel Rookie

I’m not in the USA why won’t my roku connect to uk

I’ve just got another roku express to use in another room gone all through setup more than once and it’s convinced I’m in the USA  which I am not.  The one I have in my living room is on the same Wi-Fi network linked to the same email account  and has me logged in as in the UK which is correct. It’s driving me mad.  

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5 REPLIES 5
RokuMary-F
Community Moderator
Community Moderator

Re: I’m not in the USA why won’t my roku connect to uk

Hi @Gemma42,

Thanks for posting in the Roku Community!

I'd be happy to look closely to see how we can help. For verification, when you go into the account settings of your Roku device through Settings > System > About, are you using the same email that is shown? Can you please provide the serial number/device ID on your Roku device?

Once we have this information, I'll be able to assist you further from there.


Best regards,
Mary

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Gemma42
Reel Rookie

Re: I’m not in the USA why won’t my roku connect to uk

X00400AFRF8W  SERIAL NUMBER 

S010298frf8w device ID 

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Gemma42
Reel Rookie

Re: I’m not in the USA why won’t my roku connect to uk

Ok so I’ve looked at the email and when this roku was setup 2 years ago there’s a mistake in the email address  so is an email address that I can’t access.   

 

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Gemma42
Reel Rookie

Re: I’m not in the USA why won’t my roku connect to uk

25440FDA-78C1-4AE0-BD61-C0BCB8F8FB6B.png

This is the other one which is set to my correct email, but still connecting to USA 

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RokuMary-F
Community Moderator
Community Moderator

Re: I’m not in the USA why won’t my roku connect to uk

Hi @Gemma42,

Thanks for the following up,

In that case,  we recommend trying to perform a factory reset on your device and linking it to your new account. 

For more information, see this additional resource:

Please try doing this and see if it helps with what you're experiencing.


Best regards,
Mary

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