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S_H
Newbie

Re: i cant activate my espn code

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I am having the same issue. Comcast is my provider. I get an oauth error and it times out.

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RokuKariza-D
Roku Guru

Re: i cant activate my espn code

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Hi @S_H

Thanks for the post.

Could you tell us more about your concern? What's the error code or message you're receiving?

With more information, we can assist you further.


All the best,
Kariza

Kariza D.
Roku Forum Moderator
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HDMIGuy
Roku Guru

Re: i cant activate my espn code

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@S_HAre you trying to use the code with your TV Provider login or ESPN Account login? The ESPN account login is actually for ESPN+ and requires a subscription. In my opinion ESPN login in very confusing.

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deauxn
Newbie

Re: i cant activate my espn code

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RokuKarla
Retired Moderator

Re: i cant activate my espn code

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Hello @deauxn

Thanks for reaching out here in the Community!

We would recommend removing the channel from the Roku home screen by navigating to the channel tile, pressing the * key on your remote and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the channel back once more. To help troubleshoot the issue further, follow this link: How to resolve a channel playback issue

If the issue persists from one channel after attempting the suggestions above, videos from other channels play fine, contact the channel provider's customer support team to report the issue and get help.

Channels on Roku are maintained by the channel developer themselves. In this case, there's likely an issue within that specific channel that needs to be addressed with an update from them. You can reach ESPN+ support here: https://support.espn.com/hc/en-us



Regards,
Karla

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Hilda
Newbie

Re: i cant activate my espn code

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Asking for my tv provider is that my internet provider? That is how I stream and my internet provider is not recognized ACS Alaska Communications Service 

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renojim
Community Streaming Expert

Re: i cant activate my espn code

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@Hilda, a TV provider is something like a cable company or a streaming provider like Philo, YoutubeTV, etc.  An Internet provider is not the same thing.  You have to be paying for ESPN as part of a TV package to activate it.

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TOMT_3
Newbie

Re: I cant activate my ESPN code

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is some one going to answer these questions ? I have paid over $100.00 now cant watch games

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RokuJohnB
Community Moderator
Community Moderator

Re: I cant activate my ESPN code

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Hi @TOMT_3,

Welcome to the Roku Community!

We will be more than happy to take a closer look into this issue that you're having with the ESPN channel. Are you getting any error messages or error codes when trying to play content? What troubleshooting steps have you taken so far? In the meantime, you can also try these troubleshooting steps below:

  • Remove the channel: Highlight the channel tile on your home screen and press Star to open the Options menu. Select the Remove channel and confirm.
  • Restart your Roku device: Press home on your Roku remote, select settings, select system, and system restart.
  • Re-install the channel: Scroll down to search, put the name of the channel or app, highlight the channel, and select add channel.

We'll wait for your response, and we will continue to assist you further.

All the best,

John

John
Roku Community Moderator
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