Features, settings & updates

Get troubleshooting tips to configure your Roku settings. The community forum has tips for screen mirroring, Guest Mode, software updates, audio, and more.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

How can update my old Roku

I can't watch Netflix on my Roku. It is because my old Roku device need an update but unfortunately is no customer service number to call for help with this matter

 

 

 

 

0 Kudos
2 REPLIES 2
Tivoburkee
Community Streaming Expert

Re: How can update my old Roku

You need a new roku, netflix isn't upgrade older roku's anymore. If you have roku account, check your upgrade page for any offers:

 

https://my.roku.com/upgrade/

 

What appears on that page is different for each roku customer. It depends on the model of roku's you have on your account. 

Edmund
Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
0 Kudos
atc98092
Community Streaming Expert

Re: How can update my old Roku

Since you didn't provide your Roku model number, we can't truly say why Netflix isn't working for you. But your description makes it sound like one of the first couple of generations of Roku, and yes Netflix support is pretty thin for devices built 2013 or before. 

Dan

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee, just another user.
0 Kudos
Need Assistance?
Welcome to the Roku Community! Feel free to search our Community for answers or post your question to get help.

Become a Roku Streaming Expert!

Share your expertise, help fellow streamers, and unlock exclusive rewards as part of the Roku Community. Learn more.