Try restarting your Roku. From Roku Home Screen, Settings..System, Advanced System...System Restart
I think he meant to type Settings..System..System restart (no Advanced system).
Settings..System..Advanced system settings..Factory reset should be reserved as a last ditch effort as it will erase your Roku's memory and force you to set it up again as though it were a new unit right out of the box..
Roku Community Streaming Expert I am not a Roku employee, only a user like you. Please, no support questions via private message -- post them publicly to the Community where others may benefit as well. If this post solves your problem please help others find this answer by clicking "Accept as Solution.".
Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X