Features, settings & updates

Get troubleshooting tips to configure your Roku settings. The community forum has tips for screen mirroring, Guest Mode, software updates, audio, and more.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Guestmode issue with tv that is not a roku tv

I have had Roku on my 2 tvs in additional rooms for years.  Starting yesterday, I am in guestmode and can not figure out how to turn it off.  My code no longer works.  I stream xfinity on there from the main tv in the living room.  Randomly, the tv will turn off and I have to reload everything.  Do I need to update my control box and remote?  Please help, this is really getting annoying. 

0 Kudos
2 REPLIES 2
Strega
Roku Guru

Re: Guestmode issue with tv that is not a roku tv

You might go to settings->system->about and make sure the email address shown there is the one you are logging in with a roku.com.  (Otherwise it could be using a PIN from a different account.)

0 Kudos
makaiguy
Community Streaming Expert

Re: Guestmode issue with tv that is not a roku tv

Go to Settings > System > About on the Roku in question and note the mail address associated with the Roku account to which this Roku is linked.

Log into that Roku account at https://my.roku.com using that email address as your login name.

Scroll down to the My linked devices section where you will see a list of all Rokus linked to that Roku account.  You can enable or disable Guest mode there for each of the listed devices.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Ultra 4800 | Streaming Stick 4K+ 3821 | TCL Roku TV 43S245/C107X
0 Kudos
Need Assistance?
Welcome to the Roku Community! Feel free to search our Community for answers or post your question to get help.

Become a Roku Streaming Expert!

Share your expertise, help fellow streamers, and unlock exclusive rewards as part of the Roku Community. Learn more.