Features, settings & updates

[Pjobe]

I guess you missed my reply, the way we resolved this issue was to go with AppleTV, no more issue, thank you for reply

[nftw]

@RokuDanny-R 

Here you go:

Device model: 9102R
Serial number: YL000P869625 (2A1180869625)
Software OS/version: 11.0.0 build 4193-95

Tracker ID: 25-445-970

[RokuDanny-R]

@nftw

Thanks for the post.

It looks like your TV is running an outdated OS. Have you tried checking for a manual update to see if you can obtain the latest OS 11.5 build? Then once your Roku device has been updated, can you try checking to see if the issue you are experiencing is still occurring? If so, can you please provide more recent information that we requested?

For more information about how to check for a manual update, visit our Support page here: Update the software on your streaming devices

Please keep us posted what you find out.

Thanks,
Danny

[nftw]

@RokuDanny-R Thank you. Not sure how it's outdated since I checked for System Update for software updates last weekend. I will check again the next time I'm at my rental which should be later this month.