My roku device keeps showing the error message “the device is overheating”. I ‘ve tried removing it and reinstalling it after few mins but still the same thing happens after few mins! Just wanted to see what’s the problem and what should I do? thanks
Thanks for letting us know about the issue you're experiencing.
We would recommend following the suggestions below to see if that will resolve the overheating problem.
What should I do?
WARNING: Be careful! The unit may be hot.
Carefully unplug the power cable from your Roku player and allow it to cool down.
Find a cooler location for your Roku player; avoid placing the unit:
Inside a cabinet or other closed space;
On top of other electronic devices such as cable boxes, routers, or audio/video receivers;
In direct sunlight.
Wait at least 10 minutes for your Roku player to cool down. Once cooled, plug the power cable back in and wait for the Roku player to power on. If you still see the above message or the Roku player shows a SOLID RED LIGHT, then immediately unplug the power cable.
Repeat step 3 one more time. If the problem persists, then you should stop using your Roku player.
If your Roku Streaming Stick is overheating, you can try installing a free HDMI extender to help move it away from the back of your TV.
Reply here with the device serial number if the issue persists. The information can be found at the back of the device or by navigating to Settings > System > About.
I have had this problem each time i use it. I have been unable to get any help from Roku and I am not sure what the next step is. The device hangs a distance from any other items and is well ventilated so I do not think that is the problem. With as many post as there are online regarding overheating, it would seem like a known issue. Why is it not being dealt with and fixed? Do all of Roku’s devices operated like this?