Features, settings & updates

[stevem13]

I received an email from Roku saying the streaming sticks will soon:

This device will no longer get new features or streaming channels, updates to existing channels, or other software-related updates. You can keep using your current Roku player to stream the channels you currently have. However, you may lose access to some channels over time as those channel partners make updates.  

They've offered me a discount on other Roku players. I currently have 4 streaming stick plus devices (including one just a year old), which work so well and are so convenient in the small format. What do we think about this. Not clear from the emails whether this applies to the +(plus) sticks too, or are just the older sticks.

[Allessio77]

I got an email today saying my Roku device (Roku Premiere) will not longer be supported, meaning there will be no further updates to the device or it apps.

Is this a scam email or legit?

[emmet7]

I got this also but no telephone to call at Roku

[Debbied88]

I would like to know this as well.

[adanze79]

I just received the same email. If you could let me know if the email is valid or not.

[twinpat]

I got the same message about Roku 2. I have no idea if my Roku model 4800 will be compatible.

[Gwenintexas]

Mine is less than a yr and I got the email. Seriously if they're only lasting  year I will find other devices that work. This is unacceptable to have to pay every 6 months for a new device.  

[drfuller6207]

Got the same email. Not clear if 4K and 4K+ sticks are included. I just bought a 4K on Amazon in June, 2022. Amazon still lists them as of today, 8-15-2022.

Amazon.com: Roku Streaming Stick 4K 2021 | Streaming Device 4K/HDR/Dolby Vision with Roku Voice Remo...

[DaniC2022]

I also received an email (8/15/22) on how the Roku Streaming stick is no longer supported for updates.   Please give the MODEL number of the soon to be unsupported model.  I have 5 of your devices.  Need to know which one.   Plus this will decide if I buy again Roku or another device.    Not nice to keep doing this to customers.

[jcdvt]

I got this email as well, and I just bought this off Walmart.com about 1.5 years ago (The Roku SE). I’ll be p’oed if it is for the model I’m using. I’m hoping it is regarding one that I bought many years ago and never used.