Features, settings & updates

Get troubleshooting tips to configure your Roku settings. The community forum has tips for screen mirroring, Guest Mode, software updates, audio, and more.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Fletcher03
Reel Rookie

Device powers on only after disconnecting and reconnecting from outlet

Jump to solution

Remote powers TV on but not device, no matter how close they are to each other. Device come on only after disconnect / reconnect to power source; in this case a known working electrical outlet.

Is there a fix / work around or is this a defect and warranty issue?

0 Kudos
1 Solution

Accepted Solutions
makaiguy
Community Streaming Expert

Re: Device powers on only after disconnecting and reconnecting from outlet

Jump to solution

@Fletcher03-

My guess is your problem is caused by a change introduced by Roku operating system version 10.5. It added added a new "Power" item in the "Settings > System" menu for some of the latest Roku models. The new "Auto power savings" item there will put your Roku device into a low power standby condition after a period of inactivity, such as when your tv has been turned off for a while.

Pressing a Roku control key on your Roku remote (not Power, Volume, or Mute which act on the TV, not the Roku) should bring the Roku out of standby and back to full operation without having to power it down.

If you have a "Settings > System > Power" menu item, under "Auto power savings" see if deactivating any power saving options you find there will prevent your Roku from going into standby.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Ultra 4800 | Streaming Stick 4K+ 3821 | TCL Roku TV 43S245/C107X

View solution in original post

0 Kudos
3 REPLIES 3
makaiguy
Community Streaming Expert

Re: Device powers on only after disconnecting and reconnecting from outlet

Jump to solution

@Fletcher03-

My guess is your problem is caused by a change introduced by Roku operating system version 10.5. It added added a new "Power" item in the "Settings > System" menu for some of the latest Roku models. The new "Auto power savings" item there will put your Roku device into a low power standby condition after a period of inactivity, such as when your tv has been turned off for a while.

Pressing a Roku control key on your Roku remote (not Power, Volume, or Mute which act on the TV, not the Roku) should bring the Roku out of standby and back to full operation without having to power it down.

If you have a "Settings > System > Power" menu item, under "Auto power savings" see if deactivating any power saving options you find there will prevent your Roku from going into standby.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Ultra 4800 | Streaming Stick 4K+ 3821 | TCL Roku TV 43S245/C107X
0 Kudos
makaiguy
Community Streaming Expert

[response removed] .

Jump to solution

[response removed.  posted to wrong thread]

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Ultra 4800 | Streaming Stick 4K+ 3821 | TCL Roku TV 43S245/C107X
0 Kudos
Fletcher03
Reel Rookie

Re: Device powers on only after disconnecting and reconnecting from outlet

Jump to solution

Thanks a mil! That worked. Yay.

0 Kudos
Need Assistance?
Welcome to the Roku Community! Feel free to search our Community for answers or post your question to get help.

Become a Roku Streaming Expert!

Share your expertise, help fellow streamers, and unlock exclusive rewards as part of the Roku Community. Learn more.