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Shoeless2
Reel Rookie

Defective piece of ROKU plastic

Hey ROKU, I have a defective piece of garbage here I purchased from you, I need to return for replacement. How does one reach a ROKU representative?  Your website here is BROKEN  https://support.roku.com/contactus/contact-options 

Purchased: Roku Store June 15, 2023
Delivered: June 17, 2023
Installed: June 17, 2023

Roku Ultra: Model 4802X
Software 12.0.0 - Build 4184-C2

Remote: Voice Remote Pro
Model: RC795
Firmware Version: rtn.4228

Device sluggish when it wants to respond, your voice remote pro all voice features disabled, constantly turns itself on. Under NO CIRCUMSTANCES does ROKU have the right to eavesdrop on my household!

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RokuERey
Community Moderator
Community Moderator

Re: Defective piece of ROKU plastic

Hi @Shoeless2,

Thanks for your post here in the Roku Community!

We regret to hear about this experience you have and we'd appreciate the details you provided about this.

Please be advise that we already passed this case along with details you've provided to our Support team. They will reach out to assist you further.

Let us know if you still need a hand or other inquiries that we can look into.

Best regards,

Rey

ERey.
Roku Community Moderator
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