Features, settings & updates

[jjgeddis]

I am getting really frustrated with Roku. First when they updated to 9.3.0, they changed the app libraries so that Mezzmo failed to load until Conceiva uploaded a new app version. I ended up rolling back the update to 9.2.0. It's been 2 weeks with no issues. NOW I get constant HDCP errors. I do everything listed to resolve the error and it still pops up. ROKU SUCKS! Wasted $100 on a piece of **bleep**! Never again Roku, I am letting everyone I know not to purchase your junk. Owned the unit less than a year... Going back to my Sony Blu Ray to stream. 

[RokuDanny-R · Accepted solution]

@jjgeddis 

Thanks for the post.

For more information and troubleshooting steps regarding HDCP errors, visit our Support page here: What should I do if I see a “HDCP Error Detected” message or a purple screen?

Thanks,
Danny

[Just1L]

I found this article about constant HDCP errors and how to avoid them. I ordered a splitter today. I'll let y'all know if this works.

[Ghayes]

I am having this issue. I bought a new HDMI cord and switched ports on the TV, followed the reset options and nothing is working. 

[RokuMary-F]

Hi @Ghayes,

Welcome to the Roku Community!

I'm sorry to hear about the issue you're running into! I'd be happy to help take a closer look to see how we can help get you up and running.

First, have you tried to check more tips and troubleshooting steps for HDCP error here: What to do if you see an “HDCP Error Detected” message or a purple screen | Official Roku Support 

Please keep us posted and we'll continue assisting you from there!

Best regards,
Mary

[Moremovies]

I have followed every fix step to the letter. Works and I watch my shows. Next time I turn it on, same error, follow same steps and it starts working. Yet again when I use roku again, same error, same steps. In a vicious cycle of roku mot working every time I turn the TV on. Really loved roku now I REALLY hate it. What a waste. 

[Moremovies]

I have followed every fix step to the letter. Works and I watch my shows. Next time I turn it on, same error, follow same steps and it starts working. Yet again when I use roku again, same error, same steps. In a vicious cycle of roku mot working every time I turn the TV on. Really loved roku now I REALLY hate it. What a waste. 

[renojim]

@Moremovies, see if you have a "power saving" option under Settings->System->Power and if so disable it.

[rayt30]

Did you read the poster's problem?  He said he has tried all your fixes as well as more advanced, and NOTHING works.  I have the same problem on 1 television, that is showing HDCP1.4,  I have other tv;s, one showing HCDP 1.2 that got the error, I followed the steps and it is fine. Another has HCDP 2.2, and never had a problem. The one with 1.4 errors EVERY DAY.  I can fix it with the steps provided EVERY DAY, then 24 hours later, I get the same **bleep** MESSAGE.  This started within the last few weeks, I have been using the same ROKU device for 2 years on that television without a problem...all of a sudden, it is the SAME PROBLEM every day and requires the procedure EVERY DAY.  What is wrong with you people?

[RokuDanny-R]

@rayt30

Thanks for the post.

If you are experiencing an issue with HDCP errors with the latest OS 11.0 update, we would recommend posting and providing the information that we have requested in this thread.

With more detailed information, we will be able to assist you further.

Thanks,
Danny