Features, settings & updates

[Kbendz14]

My closes caption wont turn off as well. Please help it so annoying. 

[RokuEmmanuel-D]

Hey, @Kbendz14.

Thanks for sharing it here in the Roku Community!

We totally understand that your Closed Captions won't turn off, and we'd like to examine your concern more closely. 

Could you please confirm?

• What Roku device/TV do you have?
• Is the closed captioning setting was turned off? 
• When did you start noticing this issue?
• Did you receive any updates recently before this happened? If so, can you please provide the latest version of your Roku? (You can find it by going to Settings > System > About.)

Please keep us posted!

Best,
The Roku Community Team

[Kbendz14]

I have a Roku that connects to my tv not a roku tv. I have tried to turn it off and it comes right back on. I have the latest version and most up to date updates. My version of the Roku is software is 14.1.4 build 7709. I notice a two months made an inquiry and it seemed to go away and now it is back do the same thing. It is really annoying and please make it stop. I turn on and immediately goes back on automatically.   

[RokuEmmanuel-D]

Thanks for the follow-up, @Kbendz14! 

We understand that you're still unable to make the captions turn off. 

To help you get this sorted out quickly, could you please provide the following information below?

• Roku device model, serial number, device ID, and Software Version. (these can all be found in Settings > System > About)
• Tracker ID (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID)

Please get back to us soon! 

Best,
The Roku Community Team

[Kbendz14]

Serial number is Yhoohr734928. Device ID is K4307H734928. Softer where version is 14.1

[RokuEmmanuel-D]

Thanks for this info, @Kbendz14!

We are one step closer to resolving this issue. To help us look closely into this, could you also provide the Tracker ID of the device? 

Just follow the instructions posted above this thread. 

We look forward to hearing from you soon!

Best,
The Roku Community Team

[BigDon]

I too just started having this issue. CC settings are turned off in both my Roku device settings and my tv settings.

Report tracker information for me is:

Model: 4660X -Roku Ultra

Serial number: YJ009W909172 (CK4879909172)

Software Version: 14.1.4 - build 7709-46

GC version: 13.1.14

Timestamp: 2025-02-28T13:35:46Z

Tracker ID: 72-084-335

-DON-

[mcalfee]

We have the same issue with the closed captions. It started a few weeks ago and is happening to all 5 of my Roku devices.

I really don't want to type in all those number, I just want some from Roku (or the community) to tell me how to fix it.

Thanks

MC

[Gohstmaker]

Apparently they have a software issue and wish to blame anyone but themselves. TV is a NEW ROKU TV PRO.

[RokuEmmanuel-D]

Hey, @BigDon!

Thanks for sharing your device info! We’re totally up for diving in and figuring this out quickly.

In the meantime, please stay tuned for more updates!

Let us know if you need more help with anything.

Thanks again,
The Roku Community Team