Features, settings & updates

Help configuring Roku device settings, using Roku OS features such as screen mirroring, adjusting display type and audio settings, using Guest Mode, and assistance with software updates.
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Level 7

Closed captioning mutes audio

As of today, any attempt to enable closed captioning mutes the actual audio.

This happens from the main Roku settings menu, or from within the app (Amazon Prime)

This is with my new Roku Ultra.

I now have CC turned off, but no audio anymore. 

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Level 7

Re: Closed captioning mutes audio

Happens with every service.

Going back to "home", turning off Roku, and restarting is the only fix. 

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