Features, settings & updates

[RokuDanny-R]

@skeletonkey
Thanks for the post.

We would be more than happy to investigate the issue further but will need more detailed information. Can you please provide us the following information:
-Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
-does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found be selecting the channel on the Home screen and pressing the * button)
-tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times and provide us with this ID)
-steps to reproduce the issue you are seeing 

Once we have this information, we will be able to pass it along to the appropriate Roku team to investigate further.

Thanks,
Danny

[n88yanks]

Thank you.  I was able to capture the problem last evening.  Here is the information you requested:

Problem ID 9p-371-624

Model G109X - Roku TV

Ser # X012007p3p9p

Software version 11.0.0 Bld 4193-CG 2022-0916-T01:44:46Z

This particular incident occurred in the Weather Nation channel.  I have also had it occur in the past on the MLB channel and the Roku Channel.  FYI - this also occurs on my Roku 2 box with regularity.  I reported the incident on that device about a year ago.  It seems that the problem may not be associated with the mute function.  It seems to occur almost randomly. Thank you for your assistance.  Jim

[n88yanks]

Add'l info - Weathernation 2.0 bld 5.1.  Thx!

[RokuDanny-R]

@n88yanks

Thanks for the information.

I've passed along your details to the appropriate Roku team.

Thanks,
Danny