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sanchio
Binge Watcher

Closed Captions letters scrambled

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My closed captions work most of the time but the problem I have is the letters

in the words are missing. You have to guess at what the words are.

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atc98092
Community Streaming Expert

Re: Closed Captions letters scrambled

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The captions are provided by the video streamer. The Roku is not doing anything but display what is provided. I've watched HBO Max on my Ultra 4800 over the past few weeks, always with captions on. I've never seen any characters missing. 

What channel(s) are you seeing this on, and what model Roku are you using?

Dan

Roku Community Streaming Expert

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5 REPLIES 5
atc98092
Community Streaming Expert

Re: Closed Captions letters scrambled

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The captions are provided by the video streamer. The Roku is not doing anything but display what is provided. I've watched HBO Max on my Ultra 4800 over the past few weeks, always with captions on. I've never seen any characters missing. 

What channel(s) are you seeing this on, and what model Roku are you using?

Dan

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee, just another user.
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sanchio
Binge Watcher

Re: Closed Captions letters scrambled

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I'm not sure of the model. It had a box that plugs into the tv. When it

does it I switch to my Firestick with no problem

atc98092
Community Streaming Expert

Re: Closed Captions letters scrambled

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You can see the model number by going to the Settings/System/About menu. Just because the captions look correct on a different brand of box doesn't mean anything. Providers such as Netflix or Amazon stream to different platforms from different servers, so the content isn't always the same.

Dan

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee, just another user.
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SANDRAJ58
Reel Rookie

Re: Closed Captions letters scrambled

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When recorded progams, closed caption is scrambling?? 🤔 

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atc98092
Community Streaming Expert

Re: Closed Captions letters scrambled

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@SANDRAJ58 what channel are you watching the recorded programs on? My guess it's something provided by a 3rd party, not Roku. If so, you would need to contact them about their channel functionality. 

Dan

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee, just another user.
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