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Captions stay on live TV.

Support could not help but captions settings is off and on live tv captions is up. I have tried everything except factory reset. I would welcome any recommendations. Streaming channels are fine.

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Community Streaming Expert

Re: Captions stay on live TV.

Are you speaking of live TV within The Roku Channel or live TV you're receiving via an antenna or cable box?  And, is this a Roku TV or stand-alone Roku device?  What's the model number displayed under Settings->System->About?

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Reel Rookie

Re: Captions stay on live TV.

Same here, Captions are present when captions are OFF in both Roku settings and Youtube TV settings. This is driving us crazy! 

Also about to reset the system and see if that helps. 


Thanks for any advice! 


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