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Atlin
Newbie

Captions are showing for certain things even though turned off

I have turned off the captions, but it still displays things that are very visible as text on the screen (signs in the tv shows and news channel names and such). The other thing is, some of the shows on Disney plus show the skip intro button and some don't. Is there any quick fix for these things, mainly the captions though because it's supremely annoying.

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RokuDanny-R
Retired Moderator

Re: Captions are showing for certain things even though turned off

@Atlin

Thanks for the post.

Can you please specify the issue you are experiencing? What channels are you seeing this issue occur? Have you made sure to turn off captions both in the Roku device settings as well as within the channel that you are watching?

Please keep us posted what you find out and we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Community Moderator
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