Hello, I’ve had my Roku Ultra for a while now but I’ve gotten tired of it turning back on, on it’s own and my power options in the “settings > system” menu isn’t showing.
I looked into this, found that my issue is my Roku is set to store mode instead of home mode (as if it were a display model at a store.)
I’ve factory reset my Roku twice to change it to home mode but I don’t see anywhere during the setup process to set this, so I’m still without the power settings.
Any advice is appreciated, thanks for reading.
As already indicated, store/demo mode is only present in Roku TVs, i.e. sets with Roku functionality built in, not in separate streaming devices like the Ultra that are then connected to a TV. And the Ultra, taking its power by being plugged into a wall outlet is always on, so it doesn't "turn on".
I suspect what may be occurring is that your TV may be turning on and/or automatically switching from some other input to the HDMI input to which the Roku is connected seemingly on its own. This could be in response to the Roku remote being bumped or jostled and sending a keypress response to the TV through the CEC (Consumer Electronics Control) capabilties of both the Roku and the TV.
You can turn off CEC in the Roku, where this function is called "1-touch play". From the Roku home screen you'll find this setting via menu path Settings/System/Control other devices/1-touch play. After unchecking the box, restart the Roku via Settings/System/System restart.
If this behavior continues, you may have to disable CEC on the TV. On some TVs only specified HDMI inputs have CEC, so plugging the Roku into a non-CEC port should stop this behavior. You may also be able to disable CEC in the TV settings.
Roku Community Streaming Expert I am not a Roku employee, only a user like you. Please, no support questions via private message -- post them publicly to the Community where others may benefit as well. If this post solves your problem please help others find this answer by clicking "Accept as Solution.".
Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X