Features, settings & updates

Get troubleshooting tips to configure your Roku settings. The community forum has tips for screen mirroring, Guest Mode, software updates, audio, and more.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Reel Rookie

Cannot add channels to Roku device

Has there been an update to this "cannot add channels to roku device" for the roku 3 (4200x)?

I'm experiencing the same issue on one of my roku 3's but others are working fine. I have no SD cards and excellent wireless network signal.

0 Kudos
Retired Moderator

Re: Cannot add channels to Roku device


Thanks for the post.

Can you please specify the issue you are experiencing? How many channels do you currently have on your Roku device? What are the steps to reproduce the issue?

With more detailed information, we will be able to assist you further.




Danny R.
Roku Community Moderator
0 Kudos
Reel Rookie

Re: Cannot add channels to Roku device

I have no channels on the device. It will not allow me to install any of them.

my Home Screen has an icon for “add channels” and “tv off”.

when I try to add a channel I receive the following error “channel install failed” it doesn’t matter which I try to install from the list.


my software version is 10.5.0 build is 4208-04


0 Kudos