Features, settings & updates

[RokuMary-F]

Hi @MikeSW1974,

Thanks for keeping in touch and providing the additional information.

We apologize for the inconvenience this has caused and we appreciate all the troubleshooting steps you've done so far.

For us to isolate your issue, we would also suggest trying to connect to an alternate wireless network, such as a mobile hotspot then you can check for a manual system update by navigating to Home > Settings > System > System update > Check now.

To help troubleshoot the issue further, follow this link: What to do if your Roku streaming device is unable to update software | Official Roku Support

Please try doing this and see if it helps with what you're experiencing.


Best regards,
Mary

[MikeSW1974]

ok that doesn't help whatsoever; I don't have a mobile hotspot to use & I've already done everything stated there on that "help' page.  

[MikeSW1974]

thank you; how do I go about getting them to do that for me ? 

[MikeSW1974]

would u do this for me? 

I think some Roku devices may get stuck/locked or "forgotten" when users request a firmware rollback.  Looks like you did this back in June 2022 for a HDCP issue.

https://community.roku.com/t5/Solving-playback-issues/OS-10-5-HDCP-Error-need-assistance/m-p/804499#...

-----

Likely going to need to have Roku push the update manually.

[RokuMary-F · Accepted solution]

Hi @MikeSW1974,

We appreciate your patience regarding this issue.

We would recommend trying to check for a system update after 10-15 minutes from now by going to Settings > System > System update. Then once your device has been updated, try checking any channel if you are still having an issue.

For more information about how to check for a manual update on your Roku device, visit our Support page here: How to update the software on your Roku TV or Roku streaming player | Official Roku Support

This should resolve the issue you are experiencing, however, if the issue is still unresolved, please reply back and we will be able to assist you further.
 

Best regards,
Mary

[AvsGunnar]

@MikeSW1974 

Looks like your update is on the way.

@RokuMary-F  👍

[MikeSW1974]

@AvsGunnar   thank u both; that worked 🙂 I was able to update and after the update, peacock app works again too. I appreciate your help.  

[RokuMary-F]

@MikeSW1974,

If you are still having any issues with your Roku device not updating to the latest OS after a manual update, please let us know how it goes so we can assist you further.

Have a good day!

 

Best regards,
Mary