Features, settings & updates

[Dvburnsii]

This is a bit of a grey area as to where to post the issue.

Backdrops is set to automatically launch after 30 minutes and seems to work fine except when I stream on Disney+.
At night while sleeping I will stream Star Wars Clone Wars episodes on Disney+ the entire night. After so many episodes, Disney+ will stop automatically playing the next episode. I assume this is a built-in operation through their service to save bandwidth or something or other. Anyway, when this occurs and the Roku/Disney+ are idle the Roku screensaver will launch after a couple of minutes but will never launch Backdrops.

Is this because Disney+ prevents Backdrops from launching, meaning Backdrops will only launch from the Roku Home Screen and not if some other service has been streaming? Is Disney+ behaving as expected as I have described it?

I do have all relevant Roku device settings for saving bandwidth and idling turned off.

[RokuJharra-Q]

@Dvburnsii 

Thanks for letting us know about the issue with your Backdrops while streaming on Disney+. We’re eager to find out what's happening!

Please provide the following information:

• Device info/OS version (Settings > System > About)
• Which specific app(s) are affected? (Is this the only app affected?)
• When did the issue occur?

Thanks for your patience and help!

Roku Community Team

[Dvburnsii]

• Device info/OS version (Settings > System > About)
• Model 3941RW2 - Roku Express 4K+
• Serial number X022009M56EM
• Software version 14.5.4 Build 5944-E4
• Device ID S0HCK2AM56EM
• Which specific app(s) are affected? (Is this the only app affected?)
• Disney+ is the only App I have witnessed this occur but I am not certain if it is in fact the only one.
• When did the issue occur?
• This happens every night and has been happening for a few weeks.