Features, settings & updates

[ChilledGreeze]

TCL model	55S41
Device ID	SOJSH27NCDHX
Serial number	X012001NCDHX
Software version	14.1

 Tracker ID: HX-095-013

Version 1.15 • build 2759740094

[RokuEmmanuel-D]

Thanks for this info, @ChilledGreeze!

We really appreciate your effort. We'll share these details with the team and include them in the investigation.  Please stay tuned for more updates!

Roku Community Team

[NatSiv]

Hello! I am having the same issue with my Backdrops favorites continually reverting to a previous version.

Model - 65R4AX

Serial - X01200JE47NM

ID - SONU444E47NM

Version - 14.1

Tracker ID - NM-096-351

Backdrops Version - 1.15

Build - 2759740094

[RokuEmmanuel-D]

Thanks for chiming in, @NatSiv!

It looks like you're having some trouble with the Favorites on Backdrops, and we're here to check it out.

We appreciate your detailed info, and we'll pass this along to the team. Thanks for sharing it here. 

Please stay tuned for more updates!

Roku Community Team

[Cpdodger]

Hi
Any update on a fix?

[RokuEmmanuel-D]

Thanks for asking, @Cpdodger!

The team is still investigating this issue, but don’t worry—they’re working on it, and a fix will be coming your way soon.

Thanks a bunch for your understanding and support here in the Roku Community. Stay tuned!

Let us know if you need help with anything.

Roku Community Team

[Abiccari]

Im having the same issue today

[Abiccari]

I’m having the same issue today. I keep removing photos in my favorites, but when I restart backdrops the old images reappear.

[RokuEmmanuel-D]

Welcome, @Abiccari. We're glad you're here!

We noticed that you're also having trouble saving changes to your favorite in backdrops, and we'd like to help. 

Could you share your device details with us? We’d love to pass them along to our team so they can dive into the issue and get to the bottom of it.

We look forward to hearing from you soon!

Roku Community Team

[Betelgeuse]

Same issue with Favorites here. 

Model: 6series-50

Serial#: X019003WHGRS

Device ID: SOA3637WHGRS

S/W Version: 14.1

Issue ID: RS-120-693

App ver: 1.15  build: 2759740094