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Canders
Level 7

Audio doesn’t sync with video

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The audio is not synced with the video … when a person speaks,  the audio is delayed about 6 seconds.  How do I get the audio and video synced?

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1 Solution

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makaiguy
Community Streaming Expert

Re: Audio doesn’t sync with video

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@Canders-

First thing I would do is to restart your Roku. 

These things are just special purpose computers. Like their big brothers sometimes clearing things out by restarting them can correct problems. (Note that if yours is a Roku TV with "Fast start" enabled, turning it off and back on just puts it into and out of a standby state and does NOT give you a complete restart.)

Depending on your Roku model and Roku version number you'll find the System restart option under Settings > System > Power or if not there, under Settings > System

If a restart doesn't do it, or if you don't have sufficient control with the remote to navigate the Roku menus, you can also restart by pulling the power plug to the Roku for a minute or so then plugging it back in.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X

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4 REPLIES 4
makaiguy
Community Streaming Expert

Re: Audio doesn’t sync with video

Jump to solution

@Canders-

First thing I would do is to restart your Roku. 

These things are just special purpose computers. Like their big brothers sometimes clearing things out by restarting them can correct problems. (Note that if yours is a Roku TV with "Fast start" enabled, turning it off and back on just puts it into and out of a standby state and does NOT give you a complete restart.)

Depending on your Roku model and Roku version number you'll find the System restart option under Settings > System > Power or if not there, under Settings > System

If a restart doesn't do it, or if you don't have sufficient control with the remote to navigate the Roku menus, you can also restart by pulling the power plug to the Roku for a minute or so then plugging it back in.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
CrowMo
Level 8

Re: Audio doesn’t sync with video

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This fix worked!  I couldn't find where to click on 'Accept as Solution.'

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dgw123
Level 7

Re: Audio doesn’t sync with video

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This fixed it! Thank you!

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alhuf
Level 8

Re: Audio doesn’t sync with video

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Tried it - sorry - didn't fix it for our tv's.

Thanks for trying.

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