Features, settings & updates

[kinropags]

I recently updated my TCL Roku TV to the newest update that allowed it to have Airplay and HomeKit support. After I got everything set up, it worked great for about an hour and then changed to “no response,” and will stay like that for hours. Sometimes I might catch it running correctly, but the majority of the time is definitely at “no response.” I will unpair it from HomeKit and reset it up, and that will get it running again, but it’ll be about an hour until it’s back at “no response.” Interestingly enough, Airplay runs fine even when HomeKit isn’t.

Maybe this is just growing pains since HomeKit on Roku is pretty new, but I figured I would throw this out there in case there is an obvious fix I’m not aware of.

[RokuDanny-R]

@kinropags

Thanks for the post.

We would be more than happy to look further into the issue, but will need more detailed information. Can you please provide us the following information:
-Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
-tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times and provide us with this ID)
-steps to reproduce the issue you are seeing 
With more detailed information, we will be able to investigate the issue.

Thanks,
Danny